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FAQ

  • Q Can you customize the product? The silk I produce is quite special and rare in the market. Can you make it?

    A We support product customization. We will conduct thorough research and communicate specific needs with customers, and provide feedback to our technical personnel. They will provide solutions and design according to the different requirements of different customers. We will evaluate the actual effectiveness of the equipment in producing this type of silk and explain it in detail to the customer. The final decision will be made by the customer.
  • Q Will you help customers get the machine up and running? If the machine malfunctions later, will someone be sent to solve it?

    A We will arrange professional engineers to install at the customer's site to ensure that the machine can operate normally before leaving. If customers encounter problems during subsequent use, we will actively solve them. First, we will communicate via phone and provide remote guidance. If the problem cannot be solved, we will send engineers to the customer's site to help them solve it.
  • Q How long is the delivery time for the equipment, and can the equipment given to me operate normally?

    A Usually, when there are not many orders placed earlier, the delivery time is around 45-60 days. If there are more orders placed, they can be adjusted according to the actual situation. Every device we send out will undergo a trial run at the factory to ensure that every machine we send out can operate normally.
  • Q What is the quality and service life of Jinwei equipment? What if parts need to be replaced?

    A The equipment quality is good and guaranteed. Usually, the service life of our equipment is over ten years, and many customers have purchased our equipment and used it normally for more than ten years. We have spare parts inventory, and we can provide any parts that need to be replaced in the equipment, so that customers will not be unable to find replaceable parts.
  • Q Can we customize molds or screws based on our drawings?

    A Sure, we specialize in non-standard customization. Please provide your drawings or samples, and our engineering team will design a solution for you.
  • Q How long does the production cycle take?

    A The production cycle of different products varies, and the specific time depends on the product type and order quantity.
  • Q Can you recommend suitable screw or mold models?

    A Sure, please provide the equipment parameters or product drawings, and we will recommend the most suitable model.
  • Q Is there any pre-after sale service?

    A Yes, we support our business partners with pre-sales and after-sales services. Jwell has more than 300 technical test engineers located all over the world. We have delivered our machines to more than 170 countries. We also have branches in many countries abroad. The customer is satisfied with the machine and our service.
  • Q Are you a factory or trading company?

    A We have our own factory. And we own 5 manufacturing bases and sales center in Shanghai , Suzhou ,Changzhou, Zhou Shan, Dongguan China.
  • Q Can I have a customized design?

    A We design and construct each project according to customer's needs.
  • Q How long is the delivery time?

    A Usually it takes about 1-4 months upon receipt of order advance payment.
  • Q What's the payment term?

    A T/T;LC
  • Q How to ensure equipment quality?

    A
    We have nine large metal processing plants, three heat treatment nitriding plants and more than 1000 international advanced processing equipment, CNC lathes and CNC milling machines from Korea, Japan and so on.
    Quality management system of IOS9001:2008 and CE certification. Our production lines have 12 months quality warranty time and service is available lifelong. We will testing the machines before delivery. 
  • Q How can I order and make payments?

    A We provide customized extrusion lines and technical solutions for you, due to the different products need, we need you to provide some informations like thickness, width, applications, output,etc. Then we can according to your requirements to make offers. Once clear the requirements and get your  agreements, we will make PI for you. You can pay via TT bank transfer, LC as you like.
  • Q What can we do? Why choose us?

    A Jwell company has more than 26 years in extrusion line, the first screw of China was made by Jwell. We are machine manufacturer and you can get a lower price with good qualities and pre-after sale services.

Provide customers with one-stop customized services.

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NO.18, Dong'an Road, Chengxiang Industrial Zone, Taicang, Suzhou city, China
WhatsApp: +86-13601907989
Tel: +86-0512-53377158
Phone: +86-13601907989
Email: saldf@jwell.cn
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