Views: 0 Author: Site Editor Publish Time: 2025-06-28 Origin: Site
Recently, Jwell officially launched an in-depth reform centred on "customer experience".We know that winning the market not only depends on products, but also on excellent service. For this reason, we have constructed a service system of "Account Manager - Programme Manager - Delivery Manager", aiming to improve the service quality in all aspects, and to forge an indestructible customer reputation.This is not only a role adjustment, but also a comprehensive upgrade of the service concept!
1. Core reforms
Core reform: Trinity, seamlessly linking customer value
Account Manager: Your Exclusive Advocate
Jwell's Account Managers will think 100% in your shoes!They are no longer simply sales representatives, but your firm allies within the company.Their core mission is to deeply understand your needs and challenges, to listen to you and to ensure that your interests are prioritised at every step of the way.This means closer communication, more sincere listening, and a firm stance that your satisfaction is always the goal.
Programme Manager: the precise shaper of professional solutions
When a need is clearly communicated, the solution manager responds immediately - our professional structure with a fine-grained division of labour by component ensures that your needs go straight to the corresponding technical experts.As an integrator of technology and solutions, the solution manager relies on modular knowledge deposits to transform the demand into a tailor-made solution, and initiates special tests to verify the feasibility of the solution after it has been generated: through the performance test of components and the linkage test of the whole machine, the feasibility of the solution is strictly controlled.
This solution management system has been tested in the operation of Kautex in Germany and has won the recognition of the global market. What we finally deliver is a future-adapted technology solution that integrates German precision logic and Chinese manufacturing efficiency genes.
Delivery manager: the guardian of the whole worry-free experience
Service is not the end of the story.Delivery Managers are the backbone of your smooth project implementation and after-sales experience.They are fully responsible for the production, delivery, installation and commissioning of the product and subsequent after-sales service support, and are committed to providing you with a worry-free experience.From project initiation to after-sales care, delivery managers ensure that each link is smooth and efficient, responding to your needs in a timely manner and solving your worries, so that you can really feel the reliability and temperature of Jwell services.
Synergy effect: 1+1+1 > 3, unleashing service multiplier value
These three roles do not operate in isolation, but form an efficient and synergistic "Iron Triangle".The account manager delivers the requirements, the solution manager designs the solution accurately, and the delivery manager implements the solution perfectly - all three roles are closely coordinated and interlocked:
Seamless flow of information: more thorough understanding of requirements, more accurate programme design, smoother delivery execution.
Efficient integration of resources: internal barriers are broken down, and the team's strength is focused on the common goal - customer satisfaction.
Experience through the whole process: from the first contact to project delivery to long-term use, customers feel the integration of Jinwei, high-quality coherent services.
Value-added services and deepening actions: all-round support for customer development
Flexible financial support, respecting your cash flow arrangement: We deeply understand the financial needs of enterprises at different stages of development.We are committed to respecting our clients' payment terms and cycles.Under the premise of controllable risk and long-term interests of both parties, we can provide customised financial services support, aiming to help your project smooth progress and business growth, to achieve a truly win-win cooperation.
Professional labs to help you innovate your products and solutions: Gemplus has professional lab facilities and experienced technical teams.We not only serve internal R&D and quality control, but also open up resources to our partners.Whether it is testing and validation of new materials, optimisation of production processes, or feasibility studies of customised solutions, our labs are willing to provide you with professional technical support and services, and become your reliable partner on the road to innovation.
Listening to our customers and deepening mutual trust through high-level visits: In order to listen to your valuable opinions and gain insights into the market's cutting-edge needs, the management of Jwell has initiated an important action: we are actively arranging the general managers of each business line to conduct a high-quality customer visit programme.These high-level dialogues are designed to deepen mutual understanding, explore new opportunities for strategic cooperation, and ensure that our service system can accurately match your core concerns and development blueprint.
Reform Goal: Enhance Service Quality and Build a Reputation for Excellence
The ultimate goal of this reform is clear and firm:
Enhance service quality: through specialised division of labour and in-depth synergy, our services will be more responsive, better solutions, more stable delivery and more attentive after-sales.
Improve customer reputation: We believe that when customers experience the new service model of Jwell which focuses on them and feel unprecedented respect, professionalism and reliability, the word of mouth and trust will naturally accumulate and become the most valuable brand assets of Jwell.
2. NEW CHAPTER
The reform of the "Iron Triangle" service system of Jwell is a milestone in our commitment to "customer-centricity".It is not only a redistribution of responsibilities, but also a reshaping of service genes.We firmly believe that proactive service beyond customer response comes from the endogenous power of continuous innovation of Jwell!
All the staff of Jwell are ready to create irreplaceable value for you with the sincere endorsement of account managers, the professional craftsmanship of programme managers, and the reliable guardianship of delivery managers in striving for innovation!Let's join hands to develop a new era of intelligent manufacturing with technological innovation as the blade and customer trust as the shield!
